More information to come. Details subject to change.
8:15 AM - 9:15 AM
What's Your “Why” for Using Technology?
Gerald Bernard, Executive Director, Charles Lea Center
Greg Wellems, Chief Operating Officer, Imagine!
Allen Ray, President/CEO, SimplyHome, LLC
What really matters in a world with "Final Rules", mega data and ever changing "Shiny Objects?" Enabling technology should be less about a person’s needs and more about their abilities, capabilities and potential for success through natural supports. Attendees will hear how four companies are taking a uniquely different approach in creating outcomes by first redefining their corporate missions.
Our panelists will discuss:
- Where to start?
- How are outcomes created?
- It’s not data, certifications or surveys that define results... it’s the teaching, learning, and individual successes.
- How do we enable a life of full choices through an integrated approach using fluid technologies?
- What’s the future role for providers?
- Collaborating toward a future significantly different than today! Who will adapt and survive?
9:45 AM - 10:45 AM
Technology As a Recruiting Tool: How to Attract and Retain an Exceptional Workforce
Nicola Dickinson, Founder and VP of Customer Engagement, Altus Dynamics
Trevor Ducharme, Director of Administration, Robin Hood Association
Community Providers for people with disabilities face challenges associated with today's workforce - the expectations of the millennial generation, high turnover rates, and upcoming retirements of the aging workforce. In this presentation we give you a high level overview of some of the industry research we have conducted on the topic and then we’ll dive into our top five key technology strategies that best addresses the changing demographic in your workforce.
We’ll cover topics like:
- using mobile solutions to connect a remote workforce
- online real-time scheduling
- ways increase employee engagement
- tools to better manage turnover and maintain client experience
- strategies to keep both new millennials and more experienced staff happy & efficient
Since funds to implement new technologies are scarce in the human services sector, building a strong business case for these investments is key. Trevor, Chief Operating Officer from Robin Hood Association will share how he was able to calculate the ROI of implementing new systems at his organization, and then present them in a way to his board to get the essential funding needed to make his project a reality.
Mission Impossible? Interconnectivity Between Agencies to Measure Improvement
Jerry Powers, Assistant Director, Community Living Services, AHRC Nassau
Jean Bezek, Account Representative, MediSked LLC
Karleen Mirador Haines, Chief of Care Coordination, Partners Health Plan
HCBS transition plans for each state are moving forward. Tracking and reporting on data regarding improvement within competitive employment, less restrictive settings, and community inclusion will be essential. How can your agency take this on, without hiring consultants and analysts? Learn about how this can be accomplished, even if your provider network is using a variety of software platforms. Hear from a NYSARC chapter and an MCO to explain how they have been able to approach these challenges, and focus on data collection strategies.
Identifying Tried and True Low-Cost and Commercially-Available Assistive Technology
Connie Melvin, Director of Innovation and Future Works, Black Hills Works
Richard Harrington, Assistive Technology Technician, Black Hills Works
Tammy Murner, Assistive Technology Technician, Black Hills Works
One of the greatest challenges in the field of technology is staying abreast of all of the developments, upgrades, and myriad products that are available to consumers. In this session, we will help you navigate the marketplace by sharing some of our favorite low-cost assistive technology and as well as tips and tricks to keep up with the latest offerings.
During this session, we will share our:
- Favorite low-cost and commercially-available assistive technology used by the people we support
- Lessons learned in navigating the market to find the right product, including pricing and purchasing suggestions
- Favorite resources for staying fresh and keeping up with the latest technology
11:00 AM - 12:00 PM
Technologies for Person-Centered Planning that Meet HCBS Waiver Requirements
David O’Hara, Chief Operating Officer, Westchester Institute for Human Development
Andy Minnion, Director, Rix Center, University of East London
Multimedia technologies can make it much easier to meet the new requirements for person-centered planning under the HCBS waiver program by enhancing opportunities for self-direction and choice in the planning process. Easily accessed survey tools are used to obtain feedback of the success of the plan from the individual with I/DD, family members, and/or their circle of support, and can be accomplished using the built-in audio/video capabilities of existing smart devices. The use of these multimedia technologies are illustrated through two specific approaches to engaging individuals with I/DD in shaping their futures, both focusing on individuals with autism spectrum disorder. The first example will show how multimedia technology can be used to facilitate the citizen's jury process of engagement in service planning. The second will describe a partnership with the Autism Self-Advocacy network to develop multimedia technology for supported decision-making.
Building a Quality Assurance (QA) Dashboard
Joshua DeZurik, Director of Program Technology, Dungarvin, Inc.
With the increased amount of information created by electronic documentation systems, it is becoming more difficult to manage the mountain of data without renovating quality control systems. Two years ago, Dungarvin started down the road of developing and implementing Quality Assurance (QA) dashboards to leverage the data. Join Josh DeZurik who will discuss:
- An overview of Dungarvin’s QA dashboards
- Lessons learned through the process
- Best practices for developing systems and reporting processes
Moving towards leveraging analytics can be a scary and painful implementation if not carefully planned. Attend this session to hear how you can avoid some of the common pitfalls to ease your agency’s adoption efforts.
MyPathNY.org - Get Started on Your Path to Employment
Kaitlyn Richardson, Employment Programs Coordinator, Strong Center for Developmental Disabilities
The Strong Center for Developmental Disabilities is committed to making competitive, integrated employment possible for all people with disabilities in New York State and oversees the Partnerships in Employment Systems Change project. This project brought together various state agencies serving individuals with IDD and led to the development of the web-based tool MyPathNY.org. MyPathNY.org was designed to address barriers to employment for people with I/DD by offering individualized connections to systems and resources in New York state based on one’s path to employment.
Take part in a user-experience simulation, walking through each session and learning the functions and resources included on the site.
2:00 PM – 3:00 PM
Technology Solutions for Independence
Sherri Portnoy, Vice President, IDD Administration & Professional Services, NHS Human Services
Rene Burke, Consultant, NHS Human Services
Shaleea Shields, Administrator, NHS Human Services
The cost of care in group homes, aging of people with disabilities, and the increasing imbalance between the needs of the I/DD population and the number of qualified staff available to provide care are trends that have created the need to develop more efficient care models for providers. To tackle these challenges, NHS implemented assistive technology projects that meet several objectives:
- Provides a systematic, replicable approach to introduce technology and ensure buy-in of the person with the disability and support staff
- Implement quality outcome measures
- Plan for sustainability
This presentation will focus on two specific types of technology-based solutions that allow people with disabilities to gain greater independence and connectivity within their worlds and reduce symptoms associated with isolation and loneliness.
Based on the outcomes of both projects, find out about NHS’ “lessons learned”, future plans for expansion, and other partnerships they are exploring as a result of the projects. Learn about their Assistive Technology oversight group and the hierarchy developed for program implementation and success, including continued involvement in the day-to-day applications being utilized to ensure project momentum.
Reduce Liability and Costs with an Electronic Medication Administration Record (eMAR)
Geoff Cooper, President, CaraSolva
Scott DeLong, President, Champaign Residential Services, Inc.
Providers are reducing liability, costs, and improving individual health outcomes via point of care systems that include electronic Medication Administration Records (eMAR).
- Provide a summary of risks associated with tracking on paper, and how an electronic system reduces risk exposure;
- Discuss successful techniques for implementing an electronic system for home and community-based service providers;
- Identify examples of how this system coordinates care with case management, pharmacies and clinicians
The presentation will be supported by provider examples, demonstration and real life benefits from use of multiple point of care systems and eMAR.
Online Remote Coaching Service & Recommender System to Find and Learn to Use Tech
Abe Rafi, Director of Digital Strategy & Online Services, The Arc of the United States
Find out about two online services that The Arc is developing in partnership with Google: a "recommender system" to match technology to people with cognitive disabilities and an "online coaching service" to train people with cognitive disabilities to use technology. The recommender system is an online tool that makes personalized suggestions for technology products that match the profile of a person with cognitive disabilities. The online coaching service will match people with cognitive disabilities to tech coaches who will coach the client to find, evaluate, and adopt technology products that support their individual goals. Eventually, The Arc aims to open these online services to service providers outside The Arc's network. At this session, we'll describe the two online services and invite input on their design.
3:10 PM – 4:10 PM
How Do You Support Self-Determination in a Person’s Life with Technology?
Alice Brouhard, Families at the Forefront of Technology
Kara Brouhard, Self-Advocate
Katherine Carol, Families at the Forefront of Technology
Mikelle Learned, Self-Advocate
How do you support self determination in a person’s life with technology?
This “hands on” session will provide an opportunity to increase understanding of, and improve confidence and competence in the use of apps that aid in self-sufficiency since apps do not come with detailed instructions!! We will teach how to set up and utilize Pictello, Aida Reminder and Reminder apps that can be useful for a variety of individuals in the home, at school, within their community and at work. These apps can assist with memory/scheduling, home safety, socialization and vocationally. We will give an overview of “Day One” an invaluable journaling app for those with memory impairment.
We will demonstrate how to creatively use Siri with select communication apps, and share the cost of and basic requirements necessary to set up a “smart home” and a “smart life” with technology utilizing iPads, iDevices, Amazon Alexa and Google Home, scheduled for release later this year.
Learn concrete solutions to promote independence with the use of mainstream tech options to cross the digital divide with TechAbilties!
Using Project ECHO to Reduce Disparities and Improve Services for Children and Adults with Disabilities
Erika Harding, Director of Global Replication Initiatives, ECHO Institute
Project ECHO® is a telementoring and guided practice model originating from the University of New Mexico. ECHO addresses the problem of insufficient access to specialty care knowledge. ECHO moves knowledge rather than people, so individuals can receive the right people, at the right time and place.
There are now more than 90 ECHO “hubs” using ECHO to address more than 50 complex issues, diseases and problems in the US and 16 other countries. At a number of expert sites, the ECHO model is being used effectively to train teachers, social and case workers, pediatricians, primary care clinicians and others to provide better healthcare and education services for children and adults with developmental disabilities.
The objectives of the presentation are for participants to:
- Understand the ECHO mission and model;
- Be able to explain how this technology-enhanced platform can enhance educational and health services for IDD;
- Know how to join an existing ECHO for IDD, or how to replicate the model to serve your community.