Posted — 11.09.23

Program Services Coordinator - DD/IDD

Chippewa Falls, WI
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Position Summary

Company Description
At Dungarvin, we’re not just a national company; we’re a family of caring, passionate, and dedicated team members working together nationwide to offer top-notch, community-based support. Our mission is simple: We’re here to provide exceptional assistance to individuals with intellectual and developmental disabilities, including those facing mental health, behavioral, or significant medical challenges.


Starting Pay with Bachelors Degree: $63,900/year
Must reside within 1 hour drive of Chippewa Falls, or be willing to relocate to the area.
Innovative, collaborative environment with work/life blend
401(k) plan with a 3% company match vested at 1 year.
Company-provided hardware
Pet Insurance
PTO that increases with tenure
Job mobility options within Dungarvin’s 15 states of services
Medical, dental, and vision (Domestic partners eligible for Dental)
Pet Insurance
Discount on your personal Verizon/T-Mobile monthly bill; among other national discount programs
FREE Long-term Life Insurance
Supplemental Insurance, FSA and HSA
PayActiv – Access 50% of your wages before payday
Mileage reimbursement
Referral Bonus Program


Experience in service delivery to people with challenging behaviors/mental health needs and who require behavioral intervention preferred.
Experience working with program/home budgets.
Knowledgeable and adaptable to new software technologies such as: PLANFUL, ULTIPRO, KRONOS, THERAP, DASHBOARD AND E-GUARDIANSHIP. In addition to being an intermediate-level user of Excel, Word, Outlook, and PowerPoint.


This is a full-time position that should be able to support program, personnel, and organizational demands. While the typical schedule is from 8 am to 5 pm, Monday through Friday, it may entail additional evening and weekend hours.
Dungarvin is an affirmative action and equal opportunity employer. At Dungarvin, we believe in hiring talent from a wide variety of backgrounds which makes our organization stronger.



Bachelor’s degree in: Human Services, Psychology, Counseling, Allied Health, Health and Human Services, Human Services Management, Social Work, or Behavioral Science or a related field.
2 years of managerial experience in the field of human services or healthcare (preferably overseeing community-based programs and support for adults with intellectual, developmental, and physical disabilities)

Roles & Responsibilities

The Program Services Coordinator is responsible for providing day-to-day managerial oversight of an 11-program Adult Family Home (AFH) Service segment. This position is responsible for employee supervision, retention, training, and development. In addition to the organization and implementation of direct support, person-centered planning, advocacy, regulatory compliance, safety, financial management, and maintenance of the physical environment.

Guarantee adherence to licensing, certification, and regulatory protocols for all services within the designated caseload. Schedule and conduct regular quality assurance assessments.
Supervise program staff members, encompassing performance evaluations, scheduling, and onboarding processes.
Offer comprehensive supervision and active monitoring of behavioral programming, ensuring the implementation of the least restrictive interventions, upholding dignity and individual rights, and employing effective behavioral support strategies.
Develop and maintain a dedicated staff team focusing on Individual Support Plan (ISP), Behavioral Support Plans (BSP), and Individualized Program Plan (IPP) outcomes. Oversee person served involvement in the community, home environment, person-centered planning, and the promotion of individual choice. Uphold program structure and the rights of individuals served through continual support, individual supervision, training, and frequent staff meetings.