Posted — 06.12.23

Senior Operations Director

East End Disability Associates
Riverhead, NY
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Position Summary
East End Disability Associates is seeking a dynamic Senior Operations Director to lead and provide executive management to our organization which has a 30-year history of providing person centered support and services to individuals with intellectual disabilities and their families. EEDA is a highly regarded, diverse organization, with creative and innovative services provided across Long Island. At EEDA we are passionate about our mission, vision and values and seek a leader with integrity and ethics who will share and support our culture and philosophy.


The Senior Operations Director will have demonstrated experience in the not-for-profit sector, specifically in the area of service delivery to individuals with disabilities. Knowledge of OPWDD regulations and funding streams, Medicaid reimbursement and experience in operations/business management is desired.

The Senior Operations Director is responsible for maximizing the company’s resources to achieve the organization’s goals, mission and vision. The duties range from supervision, mentoring, communication and strategic planning for the organization.


The Senior Operations Director supports the Associate Executive Director in the oversight and administration of all programs and person-centered services provided to the people we support and related business functions. This includes ensuring safety, quality, programmatic growth and all aspects of service delivery as well as futures planning and progress monitoring. The Senior Operations Director will also work to enhance productivity and ensure compliance with rules and regulations.

Senior Directors are well-versed in performance and operations management and competent in assuming and delegating duties. They are leaders and critical thinkers, ready to solve problems before they become obstacles.

EEDA provides a wide variety of services to children and adults the Director will oversee including, Day Habilitation, Residential, ISS, Family Support, Site Based Respite, Employment, Community Habilitation, Fiscal Intermediary and Self-Directed Supports and Services.

Roles & Responsibilities
• Assist in developing and implementing plans and goals
• Work with the Associate Executive Director to coordinate and oversee daily operations of programs
• Ensure compliance with regulations and internal policies while supporting the concepts of person centered services and solutions
• Regularly review and monitor utilization of units and maximize allowable billing opportunities
• Manage workforce (hiring, training, evaluating etc.)
• Assist in budgeting and monitoring expenses
• Create meaningful reports for internal and external use
• Provide leadership to Directors, Managers and Coordinators to ensure an efficient and successful system of care while supporting the agencies values and vision
• Develop talent and professional growth through training, mentorship and the development of career paths within the programs
• Support work environment that encourages collaboration and allows teams to flourish
• Provide leadership that builds staff investment in EEDA’s vision and strategic intent and achievement of strategic business goals;
• Maintain internal and external relationships with key stakeholders in the industry
• Develop, participate in and support community partnerships
• Interface with Board of Directors as required
• Other duties and responsibilities as required or assigned by the Compliance Officer
• Master’s degree
• More than ten years in progressively responsible leadership roles.
• Experience managing supports and services for individuals with Intellectual disabilities in OPWDD funded service environments required.