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ANCOR-ICI DSP Toolkit Series

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ANCOR-ICI DSP Toolkit Series

November 15, 2018 - 1:00pm to 2:00pm
December 13, 2018 - 1:00pm to 1:30pm
January 31, 2019 - 1:00pm to 2:00pm
February 21, 2019 - 1:00pm to 2:00pm
March 7, 2019 - 1:00pm to 2:00pm
Eastern Daylight Time

Two years ago, ANCOR, in partnership with the University of Minnesota's Research and Training Center (RTC) at the Institute on Community Integration (ICI), debuted the ANCOR/RTC DSP Toolkit ( The Toolkit leveraged research and data on recruitment and retention best practices to create tools and resources that providers could integrate into their own hiring practices. Tools include: a realistic job preview, customizable flyers and public service announcements, structured behavioral interview questions and templates, and a wage and turnover calculator.

Attend this webinar series to find out how the tools really work.  The team from the University of Minnesota and ANCOR colleagues who’ve used the tools will lead discussions on how you can use various toolkit components to attract, select, train, and retain your DSP staff.

About the Sponsors

The American Network of Community Options and Resources (ANCOR) is a national, nonprofit trade association representing more than 1400 private community providers of services to people with disabilities. ANCOR’s mission is to advance the ability of our members in supporting people with intellectual and developmental disabilities to fully participate in their communities.

The Institute on Community Integration (ICI) was established in 1985 on the Twin Cities campus of the University of Minnesota. ICI is a federally designated University Center for Excellence in Developmental Disabilities. Through collaborative research, training, and information sharing, the Institute improves policies and practices to ensure that all children, youth, and adults with disabilities are valued by, and contribute to, their communities of choice. They work with service providers, policymakers, educators, advocacy and self-advocacy organizations, researchers, families, and individuals with disabilities around the world to provide state-of-the-art information and practices that support the community inclusion of individuals with disabilities.


Free. ANCOR Members Only.

Registration is required to obtain a copy of the webinar recording and presentation materials.


Session 1: Realistic Job Preview
Nov. 15, 2018 (1:00pm – 2:00pm, Eastern)

Being a direct support professional (DSP) can be both rewarding and challenging.  The Realistic Job Preview (RJP) was developed to help potential candidates determine if becoming a DSP is a good fit.  The RJP is a short video that demonstrates a “day in the life of” a DSP to help job applicants better understand the DSP role and responsibilities.  For the applicant, the RJP helps manage their expectations of the job.  A candidate with a clear understanding of the DSP role helps reduce an agency’s staff turnover.

Join us on November 15th to learn about the science behind the RJP, how and when to use an RJP to maximize its effectiveness and learn how one organization has put the RJP to use to reduce turnover and increase job satisfaction.

Session 2: PSAs and Flyers
Dec. 13, 2018 (1:00pm – 1:30pm, Eastern)

This brief webinar will focus on ready-made public service announcements (PSA) and marketing flyers to support agencies with their workforce advocacy and recruitment efforts.  These customizable tools raise community awareness of the DSP role, celebrates the important function of DSPs in the life of a person with a disability, and attracts people from various walks of life to consider becoming a DSP.  Use these tools in your recruiting efforts -- print them; email them; use them in your social media campaigns. Get the word out about becoming a DSP. Not sure how to make the best use of these free tools? Then this webinar is for you.

Session 3: Structured Behavioral Interview
Jan. 31, 2019 (1:00pm – 2:00pm, Eastern)

The Structured Behavioral Interview tool helps employers screen and select the best candidate to fill their DSP needs.  The tool includes a rating scale, interview best practices, and sample probing questions. Presenters will discuss the components of the interview guides as well as lessons learned in its application.

Session 4: Build Staff Competency
Feb. 21, 2019 (1:00pm – 2:00pm, Eastern)

You’ve recruited and hired them – how do you train them? Core competencies inform workforce development efforts to build and strengthen staff skills and performance that lead to high-quality service delivery.  The presenters will discuss the evolution of core competencies for the I/DD field, beginning with the development of the 1996 community support skills standards as well as the more recent CMS Direct Service Workforce Core Competencies designed for community-based long-term services sectors of aging, behavioral health, I/DD, and physical disabilities.  With an understanding of the core competencies, employers can build training and education programs that support and retain a high-quality DSP workforce to meet the growing demands of our industry.

Session 5: Workplace Assessment to Inform Retention Strategies
Mar. 7, 2019 (1:00pm – 2:00pm, Eastern)

Group Home A conducted a workforce analysis to determine they have two distinct groups of workers to cultivate: long term staff and new hires. Current workers have been with the home for an average of 22.6 months. Among those, 55% had been with the home for more than one year; the rest have been employed less than 12 months. Workers who left had an been employed an average of 11 months, with 40% leaving in the first 6 months after being hired.  With this data, Group Home A was able to design interventions to reduce the number of workers who leave early in their employment as well as offer career development supports and opportunities for their long-term staff.

Does Group Home A's scenario sound familiar? Do you want to learn how to conduct a similar analysis for your agency to inform your workforce retention strategy? Then this webinar is for you.  Conducting a workplace assessment is one component in helping agencies understand the nature of their own workforce and identify specific problem areas that the agency can proactively address.


Claire Benway, Education Specialist, RTC on Community Living, ICI, University of Minnesota
Ms. Benway provides technical assistance, training and development support within the direct support profession. She works on state and federal projects focusing on improving community services for children and adults with intellectual and developmental disabilities. She develops content and provides quality assurance for on-line curricula in DirectCourse.  Claire is a certified Person-Centered Thinking 2 Day Mentor Trainer and holds a Masters in Theatre Education from Emerson College in Boston, Massachusetts.

Nicole Fraser, Human Resources Coordinator, OHI (Maine)
Nicole Fraser is the Human Resources Coordinator at OHI. Her role at OHI includes recruiting, hiring, and onboarding of all DSP's or other employees. Nicole joined OHI this year after graduating from Husson University with an MBA. Prior to her employment with OHI, Nicole worked directly with children with disabilities in a residential setting. Nicole has a passion for helping others discover their full potential achieving personal goals

Amy Hewitt, PhD, Director, Institute on Community Integration (ICI), University of Minnesota
Dr. Hewitt has an extensive background and worked in various capacities over the past 30+ years to improve community inclusion and quality of life for children and adults with disabilities and their families. As Director of the Institute on Community Integration, she directs several federal and state research, evaluation and demonstration projects on community long-term services and supports for children and adults with I/DD, including autism. Dr. Hewitt has authored and co-authored numerous journal articles, curriculum, technical reports, and books. She has served on various boards including the American Association on Intellectual and Developmental Disabilities (AAIDD), the Association of University Centers on Disabilities, and Arc Minnesota.

Barb Kleist, Project Manager, RTC on Community Living, ICI, University of Minnesota
Ms. Kleist manages outreach, training and technical assistance for projects at the RTC on Community Living for the Institute on Community Integration. She is certified as a Person Centered Thinking Trainer and is trained in ToP participatory facilitation methods. She is a licensed attorney with Minnesota State Bar with experience representing self-advocates or family members in guardianship and administrative proceedings, mediating disputes, evaluating services and providing training for community services staff, families and self-advocates on a variety of topics.

Sara Law, Staff Development Manager, Exceptional Persons, Inc. (Iowa)
Ms. Law has worked in the human services industry for the past seven years, holding a variety of positions including Direct Support Professional, Internal Quality and Compliance Auditor, and for the last three years as the Staff Development Manager, all of which have been at Exceptional Persons Inc. in Iowa.  In addition to this experience, her background and Master’s degree in Social Psychology has fostered a love for data-driven informed decision making in and around human behavior. 

Joseph M. Macbeth, Executive Director, National Alliance for Direct Support Professionals (NADSP)
Mr. Macbeth is the Executive Director at NADSP and has worked in the field of intellectual and developmental disabilities for more than 30 years - beginning as a Direct Support Professional.  Macbeth is recognized as a national leader in the advocacy and advancement the direct support profession. He co-authored the series of publications entitled "Voices from the Frontlines"; produced an award winning Realistic Job Preview for community-based human services organizations entitled "Working as a Direct Support Professional: We Get It Done"; and assisted more than 500 direct support professionals advance their college education through the "Disability Studies Certificate".

Lori Sedlezky, Director of Knowledge Management, SEEC (Maryland)
Ms. Sedlezky is the Director of Knowledge Management at SEEC. Lori oversees a team responsible for promoting evidence-based practices, how to manage data-driven systems change, and developing training and education initiatives. She provides leadership in statewide initiatives promoting the direct support workforce profession in collaboration with government agencies and community service providers across Maryland. Previously, Lori worked at the Research and Training Center on Community Living, at the University of Minnesota as the Director of Knowledge Translation. Lori has an extensive background in the I/DD field, working in leadership positions in community-based services, policy advocacy, grant management, and research and training. She has developed training curricula, co-authored numerous papers and book chapters, and presented at international, national and state conferences.

Gabrielle Sedor, Chief Operations Officer, ANCOR
Ms. Sedor is ANCOR’s Chief Operations Officer, assisting the CEO in day-to-day operations and supervising ANCOR’s Communications, Marketing and Education teams. Prior to coming to ANCOR, she was the Communications Director at PAR, a Pennsylvania state provider association and ANCOR member, where she directed PAR's lobbying, marketing and communications activities. She currently represents ANCOR on the Board of the National Alliance of Direct Support Professionals (NADSP). Gabrielle graduated Brown University and has lived and worked overseas, teaching English in Poland, Chile, and England.

Jerry Smith,  RTC on Community Living, ICI, University of Minnesota
Mr. Smith is an award-winning filmmaker and media director specializing in documentary and educational programs supporting people with developmental and other disabilities. As a creative marketing professional, he is a leader in nurturing strategic partnerships, developing marketing and brand strategies, and curating content that brings to life stories about community living for people with disabilities. At ICI, Jerry has directed dozens of films for broadcast, DVD, and web delivery. He also manages web-based multimedia projects, including Self-Advocacy Online and Leadership in the History of the Developmental Disabilities Movement. Jerry earned a Bachelor's in Philosophy from Central Michigan University and an MBA in Marketing from the University of Minnesota's Carlson School of Management.

Laurie "Chet" Tschetter, Education Specialist 2, RTC on Community Living, ICI, University of Minnesota
Ms. Tschetter is active in projects related to the workforce for community services and advocates for person-centered practices by leading and coordinating training events and writing for the College of Direct Support. She is the co-editor for Frontline Initiative, a newsletter for Direct Support Professionals. Additionally, Chet has extensive experience in the field of Autism Spectrum Disorder, managing education programs to include trainings for people with disabilities and community members. Chet completed a BA in Elementary Education with a minor in Elementary Music at Northern State University in Aberdeen, South Dakota.



  • FREE!
  • ANCOR Members Only.

Registration is required to obtain a copy of the webinar recording and presentation materials.

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