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Are You Ready for Conflict-Free Case Management in HCBS Services?

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Are You Ready for Conflict-Free Case Management in HCBS Services?

November 15, 2017 - 12:00pm to 1:00pm
Eastern Daylight Time

The Centers for Medicare and Medicaid Services (CMS) requires conflict-free case management through the HCBS Settings Rule. This means providers of Medicaid home and community-based services (HCBS) for the individual, or those who have an interest in, or are employed by a provider of HCBS for the individual, must not be the same entity to provide case management or develop the person-centered service plan.

While some states have HCBS programs that already separate and coordinate care between providers of case management and providers of adult disability services, many other states have yet to figure out how to resolve situations where this conflict exists.

What exactly does the HCBS Settings Rule require for conflict in case management and do systems have to completely change to comply? If a provider has a conflict in a rural area or managed care setting, what does the provider do to ensure compliance? What states are already moving towards conflict-free case management settings? Why does CMS care about regulating conflict-free case management?

We’ll address these questions and more in ANCOR’s introductory webinar on conflict-free case management.  Robin Cooper, Director of Technical Assistance for the National Association of State Directors of Developmental Disabilities Services  (NASDDDS) lends her forty plus years of expertise in the disability field to lay out the landscape of conflict-free case management and everything providers should know as states transition to comply with conflict-free requirements.

A recording will be made available for registrants.


Robin Cooper works with state, county, and local governments as well as advocacy and provider organizations on issues in long-term community services for people with disabilities. Her main focus is assisting states to redesign support coordination systems and providing technical assistance to states to modify their Medicaid-financed home and community-based waiver and state plan programs to include more person-centered and participant-directed options. Prior to her joining NASDDDS in 1994, Ms. Cooper managed Wisconsin’s Medicaid home and community-based services waiver for persons with developmental disabilities. She has also been a direct services worker and case manager. She has had the privilege of learning from and assisting individuals with disabilities for 40 years. She holds bachelor’s and master’s degrees from the University of Wisconsin-Madison.


  • ANCOR member: $29.00
  • Non-member: $109.00

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