Position Summary
Penn-Mar Human Services supports people to live courageously in pursuit of their best lives. We are seeking a strategic, people-focused leader to serve as Director of Technology Adoption & Data Enablement, helping team members adopt and use new and existing technologies and practices effectively in support of Penn-Mar’s mission.
Reporting to the Chief Technology Officer, the Director will drive technology adoption and change management, lead data governance and business intelligence, and provide strategic guidance across enterprise applications and person-centered enabling technology. Working across the organization, the Director will help translate technology investments into meaningful, sustained value for team members and the people Penn-Mar supports.
Why Join Penn-Mar?
At Penn-Mar, technology is more than systems and support; it is a way to strengthen connection, improve decision-making, and expand opportunities for the people we support. This is an opportunity to lead organization-wide change, strengthen how Penn-Mar uses technology and information, and help build a more digitally capable, data-informed, and person-centered organization.
This outstanding full-time opportunity includes:
- Salary range: $110,000–$130,000 per year, depending on experience, skills, and knowledge
- Medical, prescription, HRA, FSA, dental, vision, and life insurance
- 403(b) retirement plan
- Paid time off and 12 paid holidays
- Short- and long-term disability insurance
Equal Opportunity Employer
Penn-Mar Human Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants and welcome candidates who share our commitment to Penn-Mar’s mission and values.
Qualifications
What We’re Looking For
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Organizational Leadership, or a related field; equivalent education, certifications, and experience will be considered.
- Eight or more years of progressive leadership experience across technology adoption, organizational change, enterprise applications, data and analytics, enabling technology, or digital transformation.
- Experience coaching managers, leading cross-functional initiatives, and aligning multiple programs around shared organizational goals.
- Experience leading technology adoption, communication, training, workforce enablement, data governance, reporting, analytics, or enterprise data initiatives.
- Strong coaching, communication, facilitation, relationship management, project leadership, problem-solving, prioritization, and follow-through skills.
- Ability to explain technology, data, privacy, and security expectations in practical terms for technical and nontechnical audiences.
Preferred Qualifications
- Master’s degree in a related field.
- Experience in human services, healthcare, education, or the nonprofit sector.
- Experience supporting a distributed, hybrid, mobile, or BYOD workforce.
- Experience supporting person-centered technology, assistive or enabling technology, digital inclusion, or technology-enabled services.
- Familiarity with HIPAA/HITECH, privacy and security requirements, Microsoft 365, cloud platforms, Power BI or comparable analytics platforms, enterprise applications, and project portfolio tools.
- Commitment to person-centered services, inclusion, digital access, collaboration, and Penn-Mar’s Mission, Vision, and Values.
Roles & Responsibilities
Drive Technology Adoption & Change
- Lead adoption and change efforts so tools and practices become part of everyday work.
- Partner with HR, Learning & Development, Marketing & Communications, supervisors, and operational leaders to build digital and data skills and reinforce responsible use.
- Develop practical communication, training, and feedback approaches for team members with varying levels of technology and data proficiency.
- Measure adoption and user experience, identify barriers, and adjust approaches, so technology investments produce sustained organizational value.
Lead Data Governance, Analytics & Business Intelligence
- Coordinate data from Penn-Mar’s business applications into a governed business intelligence platform.
- Lead data governance operations, including ownership, stewardship, definitions, data quality, official sources, reporting standards, access, and issue follow-through.
- Ensure dashboards and reports are accurate, secure, understandable, and used in leadership and departmental routines.
- Work with data owners and subject matter experts to define questions, requirements, KPIs, validation, refresh schedules, and success measures; build data literacy and reduce conflicting or manual reports.
Advance Technology Programs & Transformation
- Guide and coach managers responsible for enterprise applications and enabling technology while preserving their authority over daily delivery.
- Connect program priorities to Penn-Mar’s strategy and mission; identify dependencies, barriers, decisions, and resource needs
- Coordinate technology adoption, data and analytics, applications, enabling technology, automation, and other digital transformation initiatives
- Support the advancement of person-centered enabling technology that promotes independence, choice, safety, connection, and quality of life for the people Penn-Mar supports
- Manage assigned initiatives, vendors, budgets, resources, risks, timelines, dependencies, and outcome reporting.