Artificial intelligence is already becoming part of everyday operations in I/DD organizations, from documentation and quality assurance to translation, risk identification, and administrative workflows. As use expands, providers need more than new technology; they need a clear approach to governance, oversight, and accountability. This session will examine what it means to become an AI-ready organization, including how existing requirements related to HIPAA, Medicaid documentation, program integrity, individual rights, and person-centered services apply when AI is introduced.
Participants will explore emerging expectations from CMS and accreditation organizations, common risks associated with AI-assisted documentation and decision-making, and practical strategies for creating policies, assigning responsibility, evaluating vendors, and ensuring meaningful human oversight. The goal is not to avoid AI, but to build the organizational structure needed to use it responsibly, consistently, and in ways that support quality services.
Presenters
Karen Niedermeier, Therap Services
Michelle Saunders, Therap Services
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