Chief Program Officer

EOE

Position Overview
The Chief Program Officer (CPO) is accountable to the Executive Director and will serve as an integral member of the Senior Leadership Team (SLT). This individual has primary responsibility for the day-to-day oversight of Programs at CAU, and its related entities, and providing recommendations and support to the SLT and the Executive Director

Primary Job Duties
The CPO will develop, oversee, and ensure the accountability and compliance of the Programs and the other supporting activities assigned by the Executive Director.

Manage the following Programs/functional groups:
• Employment & Community Support Programs
• Residential Programs
• Intake
• Day Program
• Support Coordination

Managing Operations:
• Assess and develop the assigned organization’s structure in a manner that ensures effective staffing, division of responsibilities, span of control, compliance, and accountability for results.
• Plan, resource, implement, and assure the quality of assigned Programs, facilities, operations, and related services.
• Develop, manage, and monitor various contracts, project plans, program outcomes, and related budgets consistent with established procedures and controls, preparing required reports as necessary.
• Ensure that the Executive Director, and other relevant organizational leaders, stay fully informed of important matters related to ongoing agency operations, the achievement of identified goals, and any deviation from policy, including plans for remediation
• Support the Executive Director in monitoring organizational compliance with Board policies and preparing related reports to the Board of Trustees, participating in Board meetings at the request of the Executive Director
• Contribute to the development of the agency’s strategic direction and plan, ensuring effective implementation and monitoring according to established timelines
• Serve as a key member of the agency’s Senior Leadership Team, collaborating closely with the Executive Director and other team members as needed
• Build and maintain productive professional relationships, both internally and externally, representing CAU with integrity to employees, volunteers, community partners, funders, Government entities, and other stakeholders as appropriate
• Perform related functions in support of the agency’s mission as requested by the Executive Director
• Identify relevant instances of policy, process or regulatory noncompliance at the earliest possible opportunity, and develop/execute specific plans for remediation.
• Assist the Executive Director in defining key performance indicators to manage various functional heads.

Managing Staff:
• Cultivate a high-quality, ethical work culture of continuous learning and commitment to CAU’s values including diversity, equity & inclusion
• Ensure clear communication through key messaging intended to attract, retain, and motivate a diverse group of top-quality employees at all levels of the organization
• Maintain high expectations of accountability for employee performance.
• Plan and manage ongoing organization development and change efforts, ensuring that staff members receive timely and appropriate training and development, including a focus on staff wellness, and mentoring employees using a supportive, collaborative approach.
• Establish and monitor staff performance by setting priorities, conducting performance evaluations, implementing improvement plans, encouraging professional learning, growth and effective leadership development, and ensuring accountability for quality.
• Make recommendations, as appropriate, for new staff hires, salary increases, promotions, disciplinary actions, and other human resources decisions.
• Engage and inspire colleagues and staff at all levels of the organization.
• Resolve problems and conflicts and provide updates on resolution to the Executive Director

Required experience and qualifications include:
• Minimum educational attainment of a bachelor’s degree from an accredited four-year college or university
• At least five years of experience in a senior management role in the not-for-profit sector with responsibility for overseeing operations including directly managing staff, multiple locations, and significant budgets with multiple funding streams.
• A demonstrated track record of successful oversight of program and financial management, budgeting, grant development and management, general agency operations, project management, staff supervision, and overall accountability for results.