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Position Summary
About TECH:
TECH is a dedicated and well-regarded organization that for over 50 years has been committed to providing high-quality residential and day service programs for people with disabilities. We foster an environment of compassion, respect, and empowerment, striving to enhance the lives of both the people we support and the staff who provide that support.
Position Summary:
TECH is seeking a dynamic and experienced Chief Operating Officer (COO) to lead and oversee all day-to-day operational aspects of the organization. Reporting directly to the CEO, the COO will be instrumental in driving efficiency, ensuring the delivery of exceptional services, and mitigating potential risks to the individuals we support. The COO will provide strategic guidance and direct oversight to the programmatic leadership team, fostering a culture of collaboration, accountability, and continuous improvement. This is a pivotal role requiring strong leadership, operational expertise, and a deep commitment to TECH’s mission.
To Apply:
Interested candidates are invited to submit their resume and cover letter to Lincoln J. Burr at [email protected]. The subject line should read “COO”
Qualifications
Qualifications:
• Bachelor’s degree in a relevant field such as Healthcare Administration, Business Administration, Social Services, or a related discipline. Master’s degree preferred.
• Minimum of 7-10 years of progressive leadership experience in operations management, preferably within the human services sector, specifically supporting individuals with disabilities.
• Demonstrated experience in designing and implementing quality assurance and risk management systems.
• Proven ability to lead and manage a diverse team, fostering a collaborative and results-oriented work environment.
• Strong understanding of relevant regulations and best practices in the field of disability services.
• Excellent financial management and budgeting skills.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong analytical and data-driven decision-making abilities.
• A genuine passion for the mission and values of TECH and a deep commitment to supporting individuals with disabilities.
Roles & Responsibilities
Responsibilities:
• Operational Leadership and Management: Provide strategic and operational leadership across all residential and day service programs. Oversee the development and execution of operational plans that align with the organization’s strategic goals and mission.
• Leadership Team Oversight: Directly supervise and mentor the operational leadership team, including program directors and other key operational personnel. Foster a collaborative and high-performing team environment.
• System Design and Implementation: Design, implement, and continuously improve operational systems, policies, and procedures to ensure the consistent delivery of high-quality, person-centered services.
• Quality Assurance and Risk Management: Develop and implement robust quality assurance frameworks and risk management strategies to proactively identify and mitigate potential negative outcomes for the individuals supported by TECH. Ensure compliance with all relevant regulations and best practices.
• Financial Oversight: Collaborate with the CFO and other relevant stakeholders to develop and manage operational budgets, ensuring fiscal responsibility and efficient resource allocation. Because TECH operates in an open book management culture, the COO will help subordinates understand what drives financial results.
• Performance Monitoring and Improvement: Assist in establishing key performance indicators (KPIs) and implement data-driven systems to monitor operational performance, identify areas for improvement, and drive continuous quality enhancement.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including individuals supported, their families, regulatory agencies, and community partners.
• Strategic Planning Support: Collaborate with the CEO and senior leadership team in the development and implementation of the organization’s strategic plan. Provide operational insights and expertise to inform strategic decision-making.
• Compliance and Regulatory Adherence: Ensure all operations are conducted in full compliance with applicable federal, state, and local regulations, as well as TECH’s internal policies and procedures.
• Crisis Management: Develop and implement effective crisis management protocols to address and resolve operational challenges and ensure the safety and well-being of individuals supported.