Director of Community Residential Services

Position Summary

Arc of Onondaga is seeking an experienced, compassionate, and strategic Director of Community Residential Services to lead our residential programs serving individuals with intellectual and/or developmental disabilities (I/DD).

As a member of the agency’s leadership team, you will oversee the operation of our community residences and supportive apartments, ensuring high-quality, person-centered services while maintaining compliance with state and federal regulations. This is an exciting opportunity for a collaborative leader who is passionate about developing teams, driving operational excellence, and making a lasting impact in the lives of the people we support.

Why Join Arc of Onondaga?

At Arc of Onondaga, we value our employees and are committed to providing a workplace where you can grow professionally while maintaining a healthy work-life balance.

Work-Life Balance

• Generous paid time off
• 12 paid holidays annually

Outstanding Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Employer-funded Health Savings Account (HSA)
• Employee Resource Coordination Programs

Career Growth

• Paid training and professional development opportunities
• Advancement pathways within the organization
• Tuition Assistance
• Eligibility for Public Service Loan Forgiveness (PSLF)

A Culture That Cares

• Supportive and collaborative team environment
• Family-friendly workplace
• Meaningful, mission-driven work that makes a lasting impact in the community

Make a Difference

As the Director of Community Residential Services, you’ll play a vital role in helping individuals with intellectual and developmental disabilities live safe, fulfilling, and meaningful lives while leading a dedicated team of professionals who share your commitment to excellence.

If you’re an experienced leader who is passionate about person-centered services, operational excellence, and developing high-performing teams, we encourage you to apply!

Arc of Onondaga is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Qualifications

Required Qualifications

Bachelor’s degree in Human Services or a related field and at least five (5) years of experience managing programs serving individuals with intellectual and/or developmental disabilities,

OR

Master’s degree in Human Services or a related field and at least three (3) years of experience managing programs serving individuals with intellectual and/or developmental disabilities.
Equivalent combinations of education and experience will be considered.

Additional requirements include

• Demonstrated leadership and supervisory experience.
• Strong knowledge of regulatory compliance, quality assurance, incident management, and residential program operations.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and the ability to learn agency software systems.
• Valid New York State driver’s license with a driving record acceptable to the agency’s insurance carrier.
• Ability to drive agency vehicles as needed.

Roles & Responsibilities

What You’ll Do

• Provide leadership and oversight for all Community Residential Services programs.
• Supervise, coach, and support Program Managers and other direct reports.
• Ensure programs operate in compliance with all applicable state, federal, and agency regulations and policies.
• Lead quality improvement initiatives, oversee incident management, and respond to internal and external audits.
• Collaborate with Quality Assurance, Facilities, Human Resources, Finance, and other departments to support agency-wide goals.
• Oversee residential admissions and work with community partners to ensure successful placements.
• Monitor program quality, safety, staffing, and service delivery to promote positive outcomes for individuals supported.
• Assist with department budgeting and resource management.
• Prepare reports and analyze program trends to support continuous improvement.
• Participate in the Administrator-on-Duty on-call rotation and provide leadership during emergencies.
• Foster a culture of teamwork, accountability, respect, and person-centered care.

Apply Now