Operations Management Executive Director

Do you have substantial management experience in human services? Are you looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team-based workplace that puts people first. As Executive Director of Operations Management, you will be responsible for operational management at the state level, overseeing either a portion of a state, an entire state, or a grouping of states, typically producing $30 million or more in annual revenue.

• Services and Support:
  • Oversee systems for implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served; expected to be available in the event of emergency.
  • Implement quality improvement standards and practices; work with the Quality Improvement Vice President and direct the Quality Improvement Director in developing and implementing multi-state strategies to manage and improve quality.
  • Organize licensing compliance including Compliance Plan implementation and timely and accurate documentation; maintain confidentiality and adherence to individual rights standards; review and respond accordingly to adverse action regulatory correspondence and monitor multi-state compliance.
  • Develop strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers, and payers.
  • Administer satisfaction surveys and implement improvement plans and the stakeholder communication plan.
  • Oversee execution of incident management protocol; manage timely incident reporting and response to higher-level incidents; review trends; work with state operations and quality improvement leadership to identify and apply proactive strategies to reduce or eliminate serious incidents in assigned states; direct state teams to address safety concerns, limiting the potential for continued concern or incident.
  • Implement system to assure protection of individuals’ funds and property, ensuring safety and accuracy; oversee system for auditing, monitoring, and reviewing individual financial accounts.
• Health Care:
  • Oversee implementation of health and safety programs as well as medication administration and dietary planning; implement strategies to limit illness or serious incident and promote access to timely and appropriate medical care; oversee healthcare documentation.
  • Oversee system for medication administration, documentation, and security; direct audits of medication administration documentation; direct system to confirm that employees are appropriately certified and trained.
  • Direct assigned states to design and monitor food service in accordance with dietary and regulatory requirements, addressing special needs, special occasions, and individual choice.
• Stakeholder Relations:
  • Manage relationships and communications with the general community, neighbors, government, competitors, and other outside organizations.
  • Maintain and foster positive relationships with multiple state government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
  • Advocate on behalf of individuals served or supported; join and take a leadership role in state and national trade associations, advocacy, or other pertinent organizations.
  • Develop and implement public policy strategy; participate in building relationships with legislators and government officials; make political contacts and lobby on behalf of the industry, company, and persons receiving services.
• Personnel:
  • Oversee implementation of human resource practices including recruitment, retention, training, scheduling, payroll processing, record keeping, and management of employees; conduct monthly meetings with state team members including Executive and State Directors, Business Director, Quality Improvement Director, Human Resource Director, and other personnel.
  • Work with the Human Resource Director in developing and managing recruitment and hiring strategies; hire Executive and State Directors, Quality Improvement Director, and other team members in consultation with the Operating Group President and department vice presidents.
  • Oversee multi-state management and implement company employment practices; conduct annual evaluations for multi-state team and oversee evaluation process for all employees; in consultation with human resource personnel, review written warnings and approve involuntary terminations for state-level personnel.
  • Organize and oversee orientation and training programs; monitor training compliance and documentation.
  • Manage workers’ compensation and employee safety programs; monitor compliance; direct return to work implementation.
• Growth and Development:
  • Oversee strategic and blueprint planning to grow business across multiple states; incorporate growth and budgetary planning; review best practices for dissemination across states; maintain a healthy and productive business showing year-over-year growth.
  • Direct business development and operations personnel in efforts to grow revenue, maintain margin and meet annual growth plans; encourage state and regional development to serve new populations and drive geographic and service line expansion; encourage and approve new start or other core development initiatives.
  • Promote relationships with payers, competition, and other stakeholders; identify opportunities by following industry trends, responding to payer needs, and requests for proposal.
  • Identify potential candidates for tuck-in or acquisition; assist with diligence and integration planning; assume management of acquired entities.
  • Direct strategy across multiple states to increase census, maintain occupancy, improve daily attendance, and maximize utilization.
• Financial Management:
  • Oversee billing to ensure accuracy and compliance in practices and documentation; monitor utilization between authorization, provision of service, and billing.
  • Review the financial performance of business units; review financial statements; review purchasing practices.
  • Monitor spending and purchasing practices to maintain budgetary compliance; monitor staffing and program spending; approve proposals for capital improvement.
  • Work with the Operating Group President to develop fair and equitable wage plans; approve wage status changes for multi-state and state teams according to wage guidelines and budgetary parameters.
• Maintenance:
  • Oversee system to maintain facilities, grounds, furnishings, and equipment in good repair and working order and in accordance with regulatory standards; oversee environmental safety planning; develop long term plans for capital improvement.
  • Direct system to assure vehicles are clean, safe, and well maintained; oversee system of training procedures for maintenance and safe operation of vehicles and transport of individuals.
  • Oversee system to maintain neat, clean, and safe service environments, including grounds; ensure age-appropriate and esthetic decoration.

Qualifications:

• Bachelor’s degree; Master’s degree in Business or Human Services preferred.
• Twelve to fifteen years of related experience with significant management experience in the human services industry.
• Additional education or experience where required by regulatory authority. QMRP, QDDP, or QIDP certification preferred.
• Other licensure or certification where required by regulatory authority. Self-motivated and detail-oriented with ability to multi-task.
• Demonstrated skills with motivating team and driving results to meet goals.
• Strong leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example.
• Strong identification with the Company’s mission and our commitment to the people we serve and the services we provide.

Why Join Us?

• Competitive compensation/benefits package.
• 401(k) with company match.
• Paid time off and holiday pay.
• Complex work adding value to the organization’s mission alongside a great team of co-workers.
• Opportunity to create high-stakes, meaningful change for individuals.
• Enjoy job security with nationwide career development and advancement opportunities.

We have meaningful work for you – come join our team – Apply Today!