Posted — 09.09.22

Operations Management Executive Director

Sevita Health
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The MENTOR Network is now Sevita. We have a different name, but the same mission, and a renewed sense of purpose. At Sevita we provide home and community-based health care services and support for adults, children, and their families across the United States. Join us in work that matters.

Operations Management Executive Director (Virtual)

Do you have substantial management experience in human services? Are you looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team-based workplace that puts people first. As Executive Director of Operations Management, you will be responsible for operational management at the state level, overseeing either a portion of a state, an entire state, or a grouping of states, typically producing $30 million or more in annual revenue.

  • Services and Support:
    • Oversee systems for implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served; expected to be available in the event of emergency.
    • Implement quality improvement standards and practices; work with the Quality Improvement Vice President and direct the Quality Improvement Director in developing and implementing multi-state strategies to manage and improve quality.
    • Organize licensing compliance including Compliance Plan implementation and timely and accurate documentation; maintain confidentiality and adherence to individual rights standards; review and respond accordingly to adverse action regulatory correspondence and monitor multi-state compliance.
    • Develop strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers, and payers.
    • Administer satisfaction surveys and implement improvement plans and the stakeholder communication plan.
    • Oversee execution of incident management protocol; manage timely incident reporting and response to higher-level incidents; review trends; work with state operations and quality improvement leadership to identify and apply proactive strategies to reduce or eliminate serious incidents in assigned states; direct state teams to address safety concerns, limiting the potential for continued concern or incident.
    • Implement system to assure protection of individuals’ funds and property, ensuring safety and accuracy; oversee system for auditing, monitoring, and reviewing individual financial accounts.
  • Health Care:
    • Oversee implementation of health and safety programs as well as medication administration and dietary planning; implement strategies to limit illness or serious incident and promote access to timely and appropriate medical care; oversee healthcare documentation.
    • Oversee system for medication administration, documentation, and security; direct audits of medication administration documentation; direct system to confirm that employees are appropriately certified and trained.
    • Direct assigned states to design and monitor food service in accordance with dietary and regulatory requirements, addressing special needs, special occasions, and individual choice.
  • Stakeholder Relations:
    • Manage relationships and communications with the general community, neighbors, government, competitors, and other outside organizations.
    • Maintain and foster positive relationships with multiple state government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
    • Advocate on behalf of individuals served or supported; join and take a leadership role in state and national trade associations, advocacy, or other pertinent organizations.
    • Develop and implement public policy strategy; participate in building relationships with legislators and government officials; make political contacts and lobby on behalf of the industry, company, and persons receiving services.
  • Personnel:
    • Oversee implementation of human resource practices including recruitment, retention, training, scheduling, payroll processing, record keeping, and management of employees; conduct monthly meetings with state team members including Executive and State Directors, Business Director, Quality Improvement Director, Human Resource Director, and other personnel.
    • Work with the Human Resource Director in developing and managing recruitment and hiring strategies; hire Executive and State Directors, Quality Improvement Director, and other team members in consultation with the Operating Group President and department vice presidents.
    • Oversee multi-state management and implement company employment practices; conduct annual evaluations for multi-state team and oversee evaluation process for all employees; in consultation with human resource personnel, review written warnings and approve involuntary terminations for state-level personnel.
    • Organize and oversee orientation and training programs; monitor training compliance and documentation.
    • Manage workers’ compensation and employee safety programs; monitor compliance; direct return to work implementation.
  • Growth and Development:
    • Oversee strategic and blueprint planning to grow business across multiple states; incorporate growth and budgetary planning; review best practices for dissemination across states; maintain a healthy and productive business showing year-over-year growth.
    • Direct business development and operations personnel in efforts to grow revenue, maintain margin and meet annual growth plans; encourage state and regional development to serve new populations and drive geographic and service line expansion; encourage and approve new start or other core development initiatives.
    • Promote relationships with payers, competition, and other stakeholders; identify opportunities by following industry trends, responding to payer needs, and requests for proposal.
    • Identify potential candidates for tuck-in or acquisition; assist with diligence and integration planning; assume management of acquired entities.
    • Direct strategy across multiple states to increase census, maintain occupancy, improve daily attendance, and maximize utilization.
  • Financial Management:
    • Oversee billing to ensure accuracy and compliance in practices and documentation; monitor utilization between authorization, provision of service, and billing.
    • Review the financial performance of business units; review financial statements; review purchasing practices.
    • Monitor spending and purchasing practices to maintain budgetary compliance; monitor staffing and program spending; approve proposals for capital improvement.
    • Work with the Operating Group President to develop fair and equitable wage plans; approve wage status changes for multi-state and state teams according to wage guidelines and budgetary parameters.
  • Maintenance:
    • Oversee system to maintain facilities, grounds, furnishings, and equipment in good repair and working order and in accordance with regulatory standards; oversee environmental safety planning; develop long term plans for capital improvement.
    • Direct system to assure vehicles are clean, safe, and well maintained; oversee system of training procedures for maintenance and safe operation of vehicles and transport of individuals.
    • Oversee system to maintain neat, clean, and safe service environments, including grounds; ensure age-appropriate and esthetic decoration.


  • Bachelor’s degree; Master’s degree in Business or Human Services preferred.
  • Twelve to fifteen years of related experience with significant management experience in the human services industry.
  • Additional education or experience where required by regulatory authority. QMRP, QDDP, or QIDP certification preferred.
  • Other licensure or certification where required by regulatory authority. Self-motivated and detail-oriented with ability to multi-task.
  • Demonstrated skills with motivating team and driving results to meet goals.
  • Strong leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example.
  • Strong identification with the Company’s mission and our commitment to the people we serve and the services we provide.

Why Join Us?

  • Competitive compensation/benefits package.
  • 401(k) with company match.
  • Paid time off and holiday pay.
  • Complex work adding value to the organization’s mission alongside a great team of co-workers.
  • Opportunity to create high-stakes, meaningful change for individuals.
  • Enjoy job security with nationwide career development and advancement opportunities.

We have meaningful work for you – come join our team – Apply Today!

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.
Equal Opportunity Employer, including disability/vets