Connections - 06.01.23

As Technology Evolves, So Does the Quality of Your I/DD Agency

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New technology can sometimes be overwhelming but can signify a better and brighter future. This is the consensus with most providers I talked to at last month’s ANCOR Annual Conference. Whether it was about reducing overtime, minimizing administrative burdens, or maximizing worker productivity, I heard numerous success stories from agency staff who recently upgraded their software.

Trying to incorporate new technology into your business can be daunting, and often, this scares people away from trying something new. When The 21st Century Cures Act was passed in 2016, many people in I/DD services were on edge at the thought of adopting a new system and teaching it to their staff. Fast forward to 2023, and many of those same agencies, who were hesitant initially, are now more efficient and better serve those they support.

Having a background in health care technology, I’ve seen the hesitancy of many owners in the field who were worried about transitioning to a fully integrated business management platform. Implementing a new system into your business can sound overwhelming, costly, and time-consuming, but it doesn’t have to be. Like anything else, there’s a learning curve with adapting to new technology.

However, with the proper preparation, attention to detail, and the right technology partner, learning a new system can significantly improve the overall success of your business, not to mention better care for those in need.

Hearing all the positive stories from various ANCOR members about their experiences with switching to a new, current software solution was terrific. Technology can be your friend to help you manage your agency, ensure the people you support get all they have coming to them, and be able to pay your caregivers more. We all have the same goal: to provide the best care possible to those in need and to watch your company flourish.

After talking to so many of you and hearing these success stories, that is possible with the right software at your disposal. Sometimes it pays to leap.

Direct Care Innovations (DCI) is an industry-leading state-of-the-art Business Management platform designed explicitly for Medicaid service providers, Self-Direction Agencies, and State Government. We provide EVV, Time and Attendance, Scheduling, Client Transportation Tracking, Training and Compliance, Real-Time Authorization Management, Care Management, and EDI capabilities. Reach out today to learn more: [email protected]. 

Ryan Henning is an Innovation Associate with Direct Care Innovations. He is a Detroit native and graduated from Central Michigan University.

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