GoodLife’s Applied Technology Center: Connecting Communities to Holistic Care

GoodLife’s vision is to redefine what’s possible for supporting people to live independent, satisfying and purposeful lives. We believe when neighbors, technology, and care come together, life is good. A connected community is our most powerful tool for independent living, and the blueprint for our service model, The Neighborhood Network.

The Applied Technology Center is integral to GoodLife’s approach to care. It is an amenity for each Neighborhood Network, and is a hub that uses iLink Remote Support to connect residents to personalized, professional care at the moment and place of need.

Inside each Applied Technology Center are five distinct sectors:

• Health Care: Nursing staff delivers care from on-site exam rooms or via video consults, so rehab, medications, check-ups, or answers to health questions are close by.
• Behavioral Analysts: In real time, or retroactively, BAs remotely monitor behaviors as needed to mobilize in-home help, create a care plan or configure smart home solutions based on individualized needs.
• Vacancy Management: Knowing in-home caregivers have higher-than-average turnover rates, GoodLife stays connected to staff during their time in the homes to support, train and answer questions. This is also a critical component of GoodLife’s Labor Strategies.
• Service Coordination: Targeted Case Managers comprehensively access the resources of GoodLife while providing advocacy and support.
• Quality Assurance: We continually measure and evaluate our outcomes with our partners at the University of Kansas to ensure services are linked to the best practice standards and high satisfaction of our residents and their families.

Another key component of the Applied Technology Center is Central Site Monitoring (CSM), the eyes and ears of iLink. Every staff member that works in Central Monitoring starts as a GoodLife caregiver. They understand our residents and their individual needs and can generate valuable insight while providing support to each GoodLife neighborhood and home.

Connecting communities with iLink and the Applied Technology Center means Professional Neighbors, iCoaches, and other care professionals can share data across the care continuum for long-term quality improvement, training, and to meet the daily needs of residents. Our goal is to focus each of the five sectors away from how things have been done traditionally. To safely integrate technology with care models we realize we need a new way, a new infrastructure, and a new delivery system.