Connections - 12.21.22

Improved Quality of Life, Thanks to a Little Data: Debbie’s Story

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The Taskmaster Pro (TMP) I/DD software platform was created because our provider organization—Hill Resources, Inc.—needed great documentation software, and current market offerings were falling short of what we knew was possible.

After over a decade of development and use in the intellectual and developmental disabilities (I/DD) community, we are proud to share stories like Debbie’s to show how better care is possible and our responsibility.

Debbie’s Story

Debbie came to our provider organization after years of mismanaged medications and incomplete diagnoses. We knew Debbie had the ability to be part of a community, she just needed the opportunity to thrive, plus a sense of purpose and self-esteem. We worked to identify shortcomings in her past care and came up with a plan to address those issues.

The first action was getting her medications, diagnosis and care teams all aligned. We put what information we knew about Debbie’s medical history into TMP’s I/DD software program, and everyone who interacted with Debbie—direct support professionals, nurses, case managers and clinical teams—and then continued to enter new data as it became available.

As we collected more data, we began to leverage that information and quickly noticed a consistent narrative emerging: Debbie would have regular blood sugar drops throughout the day, even though she had no diagnosis of diabetes.

Immediately after discovering this and forming a new care plan, the nursing staff sent training resources and scheduled healthy snacks for Debbie. This helped tremendously, and with so little effort. All it took was the right people implementing the right technology to be able to see the patterns that were right in front of them all along. Since it was so easy for the nurse and the staff to schedule and implement the TMP monitoring tools, our care team caught something that others had missed.

Nowadays, Debbie is supported by a clinical team at a different provider agency, but the transition to a new provider was seamless because they had access to her medical and behavioral data. Collaborating between the two teams and sharing data helped us make life-changing differences for Debbie.

Larry Hill is the founder of Hill Resources, Inc. and Living Resources LLC, ICF and waiver providers serving people with I/DD. He is also the founder and CEO of ANCOR Gold Partner Taskmaster Pro Technologies.

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