Connections - 05.29.20

Partnering with Providers on Service Risk Mitigation and Business Continuity

Share this page

by Sarah Stanley, VP of Marketing and Product Devlopment, Solana

Providers around the country are searching for answers as they continue responding to a rapidly changing environment. With a focus on staff and client safety while still offering quality of care, Solana is partnering with providers in five ways to manage service risk mitigation and business continuity.

  1. Billing and Payroll Contingency Service
    Many providers are dealing with changes in staff availability and roles, sometimes without much notice. With Solana’s billing and payroll contingency services, providers have peace of mind that with just a quick phone call, important business functions can continue running smoothly while they focus providing essential services. As the team waiting in the wings, it is only a 1-2 day uptime to implement services providers don’t miss a beat.
  2. Paperless Time Tracking
    Providers have found that making the decision to go paperless is a way to keep service running while reducing the chance of passing the COVID-19 virus. With Solana’s user-friendly Time Tracking module, providers can manage everything digitally, including easily making adjustments when needed. Less paper for staff to exchange and better billability as an outcome; it’s a win-win for the organization.
  3. Paperless Staff Scheduling
    In limiting unnecessary interactions, many providers are closing administrative offices. This causes an extra hassle for teams using an offline schedule process. With Solana’s paperless Staff Scheduling module, providers can manage schedules online. It includes an available shifts board (based on given shift requirements) to give more autonomy to employees while managers take on a monitoring role.
  4. Client Care from Anywhere
    Providers add flexibility to their teams without risking accuracy and consistency with Solana’s Client Care 2.0. Teams can easily access client care plans online – no papers or folders needed – which makes it a snap to change assignments, update client details, and not have information get stuck with just one person.
  5. Tracing Reports
    Users of Solana’s Time Tracking and Client Care 2.0 are managing the kind of information that makes it possible to figure out whom has come in contact with whom over a period of time. In a situation like COVID-19 this is incredibly helpful so Solana launched a new Tracing Report available in both modules to help providers send out notification of presumed positive cases as quickly as possible. While timely in today’s climate, it’s also helpful with other infectious diseases such as flu, chicken pox, and more.

With a total of 18 modules for human resources and client care making up an end-to-end system, Solana works with organizations across the country to create efficiencies, improve accuracy, and put people over paper. Visit to watch a demo and see if these solutions might help you solve some of your challenges. Solana is offering limited-time special pricing for new customers.