Achieving agency success, or even just survival, is more complex than ever. The main goals – providing excellent care to individuals, achieving growth, and optimizing financial results, are intertwined.
We will discuss how to identify relevant metrics and Key Performance Indicators (KPIs), based on agency objectives and environment, that can be used to impact behaviors needed to achieve those goals. We also present reports and business intelligence dashboards produced by a quality agency management system.
Areas of Review:
Today’s Environment
Agency Mission – Strategic Priorities
Use of Benchmarks
Functional Dependencies for Agency Success
Value Brought by Financial Departments
Identifying Agency Process Areas For Measurement
Clinical/Quality
Operations
Field/Caregiver/DSP
Revenue Cycle
Financial
Use of Technology
Examples of Relevant Metrics
Presenters
Phil Feldman, National Director of Revenue Cycle Management, Sandata Technologies
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