The State of America’s Direct Support Workforce Crisis 2022

The longstanding direct support workforce crisis, exacerbated by the COVID-19 pandemic, has led to closures of critically needed services and a denial of access to community-based supports.
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Charles Hooker

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About Charles

Mr. Hooker is the President and Chief Executive Officer for Keystone Human Services. Throughout his 40 years of professional experience in human services, Mr. Hooker has been a strong voice of support for all people to live full, meaningful lives within their communities. His commitment to the founding vision of Keystone had led to significant organizational growth, renewed focus on supporting individual advocacy, and an emphasis on inclusive education and sustainable competitive employment opportunities for people with disability.

Under his leadership, Keystone has been working to ensure inclusion in all aspects of our communities. In the United States, Keystone provides intellectual disability, autism, and mental health services in Pennsylvania, New Jersey, Connecticut, and Delaware. KHS operates an internationally recognized assistance dog program and comprehensive Head Start and Early Head Start services in Pennsylvania. In 2003, Keystone expanded its work into Eastern Europe and most recently into the Republic of India.

Mr. Hooker currently serves as a Board member for the Pennsylvania Advocacy and Resources for Autism and Intellectual Disabilities (PAR), the American Network of Community Options and Resources (ANCOR) InterAction, William Penn Human Services (WPHS), and WITF (the PBS affiliate in Harrisburg, PA).