Troubleshooting Guide

Yes! Visit login.ancor.org, enter your email address and press ‘Continue.’ On the next screen, below the password field, click on the ‘Forgot Password?’ link. You’ll then be asked to re-enter your email address; do that and you will receive an email with a link that will enable you to reset your password.

Pro tip: Password reset emails often end up in users’ Junk folder. If you haven’t received your password reset link within 10 minutes, please check your Junk folder. If you still don’t see it, contact [email protected] for support.

Most likely, the issue is that our system knows your organization is a member, but it doesn’t know that you work for your organization. To resolve that issue, create an account using your work email address. Once you log in using your newly created account, you should see the discounted member pricing by default.

We get it! Life is full of big changes: promotions, moving from one employer to another, new surnames, and more.

To update any personal information other than your organization or email address, log into the ANCOR Connected Community and navigate to your profile by clicking on your thumbnail photo in the upper, right-hand corner.

To change your profile photo, click on the ‘Actions’ menu below your photo and select ‘Change Picture.’

To change your Contact Details, click on the button with the pencil icon to the right of the ‘Contact Details’ heading. Doing this will enable you to edit your name, pronouns, job title and contact information. This short tutorial provides more information.

To add or update your Bio, click on the button with the pencil icon to the right of the ‘Bio’ heading.

If you have a new employer and need to update your organizational affiliation, and/or if you have a new email address, ANCOR will need to make these changes on your behalf. Simply reach out to [email protected] for support.

Once you pay for an ANCOR product, you should automatically receive an email confirming that the payment was received. If you do not receive the receipt and it is not in your Junk folder, contact [email protected] for support.

When you registered, you should have automatically received an email with the link to join the live session (typically a Zoom link). If you didn’t receive the email, please check your Junk folder. If you still don’t see the webinar confirmation email, please contact us at [email protected] for support.

To troubleshoot, first try:

1. Checking your ANCOR Connected Community email notification settings. Weekly Briefing agendas are posted to the ANCOR Forum Friday mornings. Anyone wanting to receive these communications should ensure that ANCOR Forum notification settings are set to Real Time.
2. If you are already subscribed to real time updates in your ACC communities, it’s possible that your server is blocking ACC emails. To fix this: Contact your IT department to allow [email protected] and the domain informz.net, also, add [email protected] to you contacts/address book.

If you have taken the steps above and still are not receiving ACC emails or ANCOR communications, contact [email protected] so that we can assist you.

Our email preferences center allows you to resubscribe to our communications or customize your email settings. If you’ve ensured that you are subscribed to your desired mailings, the next step is to ask your IT department to allow list the domain informz.net .

If you’ve reviewed your email preferences and have allow listed informz.net and do not begin receiving ANCOR communications within 3 business days, contact [email protected] for help.